Shipping

Shipments are made worldwide via DHL courier and in Italy via BRT, with the following costs:

ITALY: free

In-store pickup: free

CEE COUNTRIES/United Kingdom: €25
NON-EEC EUROPEAN COUNTRIES: €30
USA and CANADA: €35
Rest of the World: €50

Any customs charges are always the responsibility of the customer.

Product Availability

Once we receive the order, we always check the availability and quality of the items ordered. The customer will receive an email confirmation of the order being processed. If the items are not available or do not conform to the quality, the customer will be promptly notified and will be offered any alternative items.

As an authorized reseller of all brands on the site, we guarantee the authenticity of each item.

Order Fulfillment

Orders will be processed within 48 business hours. Orders placed over the weekend will be processed the following Monday.
The customer will receive an email with the tracking number to monitor the progress of the shipment. In case of delays caused by customs offices, the customer will be contacted by the courier or by our Customer Service.

In Italy the following days are holidays and the courier does not ship:
January 1st
6 January
Easter and Easter Monday
April 25th
May 1st
June 2nd
August 15th
November 1st
December 25th and 26th

Delivery Times

Estimated delivery times from the date of shipment are as follows:
Italy: 1-2 working days (Courier picks up)
Europe: 2-6 working days
Rest of the World: 3-7 working days

Order Delivery

In the event of the customer's absence, the courier is required to make two delivery attempts on successive days. After the first unsuccessful delivery attempt, the customer can contact the courier's Customer Service to arrange a specific delivery appointment. Upon arrival of the goods, the customer is requested to carefully inspect the package before signing as proof of delivery.

If for any reason the package appears tampered with or the tape is not intact, the customer is asked to sign with reservations or refuse delivery.
The customer undertakes to accept delivery of his/her package. If the package is not delivered for reasons attributable to the customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the customer refuses delivery, shipping costs and any customs charges will be deducted from the refund due to the customer.

Taxes and duties are always the responsibility of the customer and must be paid to the courier upon delivery of the package.