Returns

The customer can return what he purchased to us within 14 days of placing the order. To take advantage of the right of withdrawal it is necessary to send a request via email to info@banditostore.com or WhatsApp to +39 366 9643269, specifying the name of the person who placed the order, the order number and the date.

The customer will receive an email containing the return instructions.

The return is free only in case of size / color change or item change as long as the cost is equal to or greater than the return. For the refund, the return has a cost of 8 €.

The product to be returned must arrive at our office no later than 14 days from receipt of the order. After this deadline, we do not guarantee the acceptance of the return.

Each garment must be returned with all labels and tags attached, and including all original packaging and accessories received with the order.

Footwear and accessories must be returned together with their original box.

In the event that the customer receives defective goods, or that errors occur on our part, we will bear the shipping costs for the return of the goods to our warehouses.

The customer is required to report any defect or non-conformity within 48 hours of receipt of the goods. Please note that items that have been damaged due to normal wear and tear, accidentally or through misuse, will not be considered defective.

It is advisable for the customer to immediately verify that the goods are compliant before removing the tag. Once disconnected, we will no longer be able to accept the return.

We reserve the right to request photographic evidence before authorizing returns for defective merchandise.

For all aspects not specifically expressed, the European legislation for distance trading prevails.

RICHIEDI UN RESO